Active Mask

Your satisfaction is 100% guaranteed!

We guarantee our products 100%. We will gladly accept exchanges, refunds or returns (less shipping cost) for any UltraLuxe products upon receiving the item within 30 days of the purchase date. Please contact Customer Service at frontdesk@ultraluxeskincare.com or call 1.855.366.8102 ext. 221 to obtain a RMA# (Return Merchandise Authorization). Customer is responsible for return shipping cost. Please follow the simple instructions below:

- To make it easy, place the item in its original condition and use the original packaging to ship your product.
- Clearly label the outside of the package (under the return address) with your RMA number obtained from an UltraLuxe Customer Service representative.
- Product MUST be ¾ full in original packaging to be accepted for a refund or exchange. Mail your UltraLuxe return to:

UltraLuxe Skincare / Mindys Cosmetics
Attention: Customer Service Returns Department
9140 Owensmouth Ave.
Chatsworth, CA 91311 USA

At UltraLuxe, we take your security seriously and go above and beyond to protect your information. Your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. Once in our system your credit card information is encrypted, meaning no one has access to that information at any time.

Your auto-checkout credit card information is encrypted and protected by a password for your security. To ensure your information is never stolen, your password decryption only shows a portion of your credit card information meaning that if your password is stolen your information is still safe in our system.

Yes it can be changed or canceled as long as the order has not yet been processed. Please reach out to Customer Service (frontdesk@ultruluxeskincare.com) by email with your request of change. CS will manually adjust order before it being processed and shipped out.

A digital copy of your receipt and confirmation will be emailed as soon as the order is placed. A tracking # will be sent once the order has been processed.

Yes it can be changed or canceled as long as the order has not yet been processed. Please reach out to Customer Service by email with your request of change. CS will manually adjust order before it being processed and shipped out.